We respect your privacy.

We understand the importance of privacy and security with regard to browsing our website and shopping online. As such, we respect your right to privacy. All detailed client information is held in confidence, and is never sold or solicited to other parties. Please note the following:

Cookies

This website only uses cookies to help us make the experience on the site better. Cookies are small files which are sent back and forth with web pages which can be used to identify that you have previously visited a site, or to store small bits of information locally with you. If you want to know more about what cookies are and how to control them, AboutCookies.org is a great resource, or read on to see what we use cookies for:

Asking for your information

On occasion, we may ask our customers for personal information such as your name, address, company name, e-mail address and other details. Providing us with your information simply helps us to better serve our clientele and process orders more efficiently. In the event we ask you to share other personal information with us over the Internet, we will always inform you as to how we will use the information.

Sharing your personal data

We sometimes share your personal data with trusted third parties.

Here's the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

• IT companies who support our website and other business systems.
• Direct marketing companies who help us manage our electronic communications with you.

Our Website

Our website is powered by Creativity Sells Limited, our third party web services provider. Creativity Sells Ltd is committed to ensuring that data is processed in accordance with applicable data privacy laws, and is kept secure. Creativity Sells Ltd uses CompuWeb Communications Services Limited as its website hosting provider. All data processed by Creativity Sells Ltd is stored on CompuWeb Communications Services Limited's web servers in the UK.

When someone visits our website, Creativity Sells Ltd collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). These are stored against unique ids (which are strings of numbers). Creativity Sells Ltd collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence. This information is only processed in a way which does not identify anyone. It is kept indefinitely.

Creativity Sells Ltd also uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique ids (i.e. strings of numbers). We collect this information for the legitimate business purpose of monitoring website traffic and engagement levels, which in turn enables us to make improvements to our website and the way we sell our products and services. This information is only processed in a way which does not identify anyone. It is kept indefinitely.

Order Information Privacy and Security

We DO NOT handle your card transactions and we DO NOT store any card details whatsoever. All payments made via our online shop are handled by trusted GDPR compliant payment gateways, such as Sage Pay or PayPal.

If you have any questions, please feel free to call or email us for assistance.

Customer Newsletter

If you choose to join our company newsletter via our website, we will use your consented 'opt in' data to distribute our newsletter. If for any reason you desire NOT to continue to receive our newsletter, you can easily unsubscribe or request to have your email address removed from our active list of newsletter recipients. All data processed by Creativity Sells Ltd is stored on CompuWeb Communications Services Limited's web servers in the UK. Creativity Sells Ltd's marketing automisation platform is called 'eSendy, which uses Amazon Web Services, Inc. as its email delivery platform.

We may use a third party provider to communicate with our opted in newsletter subscribers. If we use Creativity Sells Ltd to send our email newsletters, Creativity Sells Ltd's Privacy Policy regarding email contact with you is as follows:

Thanks for reading this. This policy explains, as briefly as we can how we use your contact details for email updates and your privacy information and rights. Creativity Sells Limited has a separate privacy policy in relation to use of its website. Your key questions answered are:

• What information do you collect about me?
  Your name or email username and your email address.
• How will you use the information you collect about me?
  To send you email updates on behalf of the website owner.
• Will you share any of the information you collect about me?
  We act as a third party processor for the website owner. We therefore provide you with email updates on their instructions and will not share your information with anyone else.
• If you did not obtain my data directly from me, what additional rights do I have?
  We have obtained your data from the website owner, whose details can be found on the contact page of this website.
• Will my data be transferred outside of the UK and, if so, what safeguards are in place?
  Your data will not be transferred outside of the UK.
• How is my data stored?
  In order to prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.
• How long is my data kept for?
  If you unsubscribe from our email updates we retain minimum details to ensure that we abide by any wish not to be contacted. In order to ensure legal or regulatory compliance, such lists may be kept indefinitely. You may however unsubscribe at any stage. We act as a third party data processor for the data controller and we maintain data for as long as we have a contract in place with the website owner. For further information on their retention policy please contact the website owner, whose details can be found on the contact page of this website.
• What are my rights?
  With regard to email marketing you may opt-out or unsubscribe at any stage.
  
  Additionally you can apply for a copy of the data which we have stored at any time by contacting the privacy officer, Creativity Sells Limited, Dunston Innovation Centre, Dunston Road, Chesterfield, Derbyshire S41 8NG or by emailing [email protected] or by telephoning 01246 541933. We will comply with any current data legislation by adopting reasonable methods of checking your identity and providing you with such data as you are legally entitled to within appropriate timescales. Please note that in relation to email marketing we only retain minimal data in any event.
  
  Additionally you have the right to correct incorrect data at any stage and to receive transparent information about how your data is collected and stored and you have the right to mandatory information on data protection legislation.
  
  If you have any queries or concerns, these should be sent to our privacy officer at the above contact address. You can also contact the information commissioner on 0303 123 1113 and more information can be obtained from www.Ico.Org.Uk/concerns.

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Updated May 17th 2024